deliveries & returns

delivery

 

UK MAINLAND (England and Wales and Scottish mainland, excluding Highlands and Islands)
    • UK Small (Mainland) £3.90
    • UK Standard (Mainland) £5.95
    • UK Large (Mainland) £15
    • UK Extra Large (Mainland) £21
UK Highlands and Islands - Standard - (including N. Ireland, Isle of Man, Channel Islands, Scottish Islands and Highlands, Guernsey, Jersey, Isle of Wight)
    • Standard £17
    • Large £22
    • Extra Large £31
ZONE 1 [Austria, Belgium, Germany, Luxembourg, The Netherlands]
    • Small Europe Zone 1 £13
    • Medium Europe Zone 1 £19
    • Large Europe Zone 1 £39
ZONE 2 [Czech Republic, France (excluding Corsica), Hungary, Italy (excluding San Marino,Sardinia and Sicily), Monaco, Slovak Republic, Slovenia, Spain (excluding the Balearics)]
    • Small Europe Zone 2 £13
    • Medium Europe Zone 2 £22.00
    • Large Europe Zone 2 £42
ZONE 3 [Croatia, Denmark, Finland, Corsica, San Marino (Italy), Lietchenstein, Poland, Portugal, Sweden, Switzerland]
    • Small Europe Zone 3 £13
    • Medium Europe Zone 3 £33
    • Large Europe Zone 3 £53
ZONE 4 [Balearics (Spain), Bulgaria, Greece, Sardinia, Sicily, Norway, Romania ]
    • Small Europe Zone 4 £13
    • Medium Europe Zone 4 £83.50
    • Large Europe Zone 4 £103.50
Zone 5 [Andorra, Bosnia and Herzegovina, Estonia, Gibraltar, Lithuania, Latvia]
    • Small Europe Zone 4 £13
    • Medium Europe Zone 4 £83.50
    • Large Europe Zone 4 £103.50
REST OF WORLD*
    • Small £36.75
    • Large £61.75
    • XL £124.75

*a customs surcharge of £21.75 per consignment applies to non-eu countries.



1. your order will be fulfilled by the delivery date set out in the order confirmation email.

2. all deliveries will require a signature at the delivery address (delivery address).

3. please note that delivery costs can vary when delivering internationally or to the far reaches of the United kingdom. if we have to charge more for delivery we will contact you before your order is dispatched if further postage costs are required. We will also try to find the most economical delivery method and if you feel the delivery quoted at checkout is too high please feel free to contact us.


shipping to the uk

our standard delivery charge for the uk mainland is £5.95 and items will be dispatched within 3 to 5 days, although in some cases it may be sooner.

our next working day delivery charge is £9.50. orders must be placed by 12pm monday – thursday for delivery on the next working day. orders by 12pm friday will be dispatched by monday.
if next day delivery is placed on a friday after 12pm, it will not be dispatched until monday, with the exception of bank holidays, when it will dispatched on a tuesday.

prices for delivery outside the uk mainland, including the scottish highlands, northern ireland, the isle of wight, channel islands, jersey, guernsey and the isle of man* will be dependant on the size and weight of the items purchased. the shipping price will be automatically calculated at checkout. if the item is very small or light and you feel the shipping cost is too much, please contact us and we will try and find a cheaper alternative.

* next day delivery not available.

international shipping

for international deliveries, the cost of postage will depend upon weight of the product. this will be calculated on your shopping basket. on large items the weight will be calculated based on its volumetric weight rather than its actual weight.

a customs surcharge of £21.75 per consignment applies to non-eu countries.

returns procedure


1. please email us at mail@hedgehogshop.co.uk to advise us that you would like to make a return or exchange.

2. please specify in your subject heading whether you are claiming for a refund or exchange or whether you wish to cancel your contract as set out at paragraph 5 above.

3. we will send you an email in response confirming receipt of your email.

4. following receipt of our email, please download a copy of the returns form. this should be completed with as much detail as possible. if you would like to exchange an item, please state the desired item(s), together with its size, colour, etc.

5. securely wrap and package the product together with the original packing slip and the returns form. the package should then be sent to our head office address:

hedgehog round the world
3 pine mews
london
nw10 3ja

6. please ensure that any product returned to us is in its original packing and that it is well packed for postage. we suggest that you use the original packaging which the products arrived in. we recommend that you send all products via registered post and insured up to the value of the product when returning through the mail as unfortunately we cannot take responsibility for packages which we do not ship ourselves.