delivery & returns


we aim to dispatch orders within 2-3 days. often it’s sooner.
most deliveries will require a signature at the delivery.

please note that delivery costs can vary when delivering internationally
or to the far reaches of the united kingdom.

if we have to charge more for delivery we will contact you before
your order is dispatched if further shipping costs are required.

delivery charges are calculated automatically so if you feel the
delivery quoted at checkout is too high please feel free to
contact us before placing the order and we can look into it.


international shipping

import duties

please note that the customer is responsible for any customs or
import duties when the package reaches its country of destination.
we cannot predict and have no control of these costs.
since 1 january 2021 this also applies to the eu.



uk mainland (england and wales and scottish mainland,
excluding highlands and islands)


large letter £3

small - up to 2kg £4.50

medium £6

standard £8

large £15

extra large £21

xx large £25


uk highlands and islands (including n. ireland, isle of man,
channel islands, scottish islands and highlands,
guernsey, jersey, isle of wight)


large letter £3

small - up to 2kg £4.50

medium £8

standard £17

large £22

extra large £31


europe | eu 

the uk has left the eu and regulations changed on 1 January 2021.

please note that we ship ddu (delivery duty unpaid). this means that the
buyer is responsible for any local import duty, taxes or charges.

please contact the relevant authority in the country of receipt before
placing an order.


zone 1
[austria, belgium, germany, luxembourg, the netherlands]

small europe zone 1 £14.95

medium europe zone 1 £19

large europe zone 1 £39


zone 2
[czech republic, france (excluding corsica), hungary, italy
(excluding san marino, sardinia and sicily), monaco, slovak republic,
slovenia, spain (excluding the balearics)]

small europe zone 2 £14.95

medium europe zone 2 £22.00

large europe zone 2 £42


zone 3
[croatia, denmark, finland, corsica, san marino (italy), lietchenstein,
poland, portugal, sweden, switzerland]

small europe zone 3 £14.95

medium europe zone 3 £33

large europe zone 3 £53


zone 4
[balearics (spain), bulgaria, greece, sardinia, sicily,
norway, romania]

small europe zone 4 £14.95

medium europe zone 4 £83.50

large europe zone 4 £103.50


zone 5
[andorra, bosnia and herzegovina, estonia, gibraltar,
lithuania, latvia]

small europe zone 4 £14.95

medium europe zone 4 £83.50

large europe zone 4 £103.50


rest of world

we ask for customer approval on a shipping quote, based on destination,
service, package size and actual weight.

please email us with your shopping requirements and postal code and
we shall email you a shipping estimate and a payment link for your order.

please check your spam folder if you are expecting an email from us.

a customs surcharge of £21.75 per consignment applies to non-eu countries.


refused parcels from abroad

if you refuse your parcel and it is returned to us, a restocking fee of £15
will be deducted from the return.





please email us at to advise us of your intent to make a return or exchange.

this should be within 14 days of the dispatch of your order. you should include your reason for return.
please specify in your subject heading whether you are claiming for a refund or exchange.

we will send you an email in response confirming receipt of your email.

please download and complete the returns form. this should be completed with as much detail as possible.

if you would like to exchange an item, please state the desired item, together with size, colour etc.

the product should be returned to us as soon as reasonably practical and at your own cost, not later than
14 days after the day on which you informed us of your intent to return.

securely wrap and package the product together with the original packaging. 
please include the original packing slip and completed returns form. 

the package should be sent to our head office:

hedgehog round the world
3 pine mews
london nw19 3ja

please ensure that any product returned to us is undamaged in its original condition, fit for resale.

we suggest you use the original packaging in which the product arrived.
it is your responsibility to ensure that it is well packaged to avoid damage in transit.

we recommend that you return products via registered post, insured up
to the value of the product as we cannot take responsibility for packages
that we do not ship ourselves.

when we receive the returned product we will examine it and notify you of any refund that may be due.

we will not refund the cost of the original post and packaging. we usually refund money using the same method originally used by you to pay for your purchase.

please read our full terms & conditions to understand your rights.


damaged or defective products

if the product is damaged or defective on arrival please contact us within 5 working days. please retain all packaging material.


returning a sale item

if you would like to return a sale item you must notify us within 7 days.


personalised and self-assembly products

we will not provide a refund or exchange on personalised products or self-assembly products that have
been assembled or part-assembled unless they are damaged or faulty.