TERMS OF SERVICE
This website is operated by HedgehogShop. Throughout the site, the terms 'we', 'us' and 'our' refer to HedgehogShop. HedgehogShop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms of Service', 'Terms'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
welcome to hedgehogshop.co.uk.
hedgehog is the trading name of hedgehog round the world ltd., a registered limited liability company whose registered office is at 3 pine mews, london, nw10 3ja. our vat registration number is 114 6262 40.
when you buy any of the products (products) listed on hedgehogshog.co.uk (our site) you will be entering a contract with hedgehog round the world ltd. this page sets out the terms and conditions on which we supply any of the products listed on our site to you. please read these terms and conditions carefully before ordering. we may from time to time need to modify our terms and conditions. by ordering any of our products, you agree to be bound by these terms and conditions.
hedgehog may terminate its agreement with you if you fail to observe these terms and conditions and/or refuse or restrict further access to this site.
1. your status
1.1. you must be the holder of a valid credit/debit card and provide accurate personal information required to register as a customer. if your personal information changes please let us know by emailing us at email@example.com.
1.2. by placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) the products are for your own private use and not for resale elsewhere;
(c) you have sufficient funds or credit available to pay for the products;
(d) you are the named cardholder.
1.3. you warrant that any password that you use to access your customer account with us must not be shared with any other person and it is your sole responsibility to keep it secure. we will not be responsible for any failure by you to keep password details secure. you will remain liable for any unauthorised use of your account unless you are able to demonstrate that you have kept your personal information and password secure.
2. the contract between us
2.1. after placing an order, we will send you an email to the email address supplied to us upon registration to acknowledge that we have received your order. please note that this does not mean that your offer has been accepted. your offer constitutes an offer to us to buy a product. all orders are subject to acceptance by us and we will confirm acceptance of your order when the products you have ordered are ready to be dispatched (order confirmation email). the order confirmation email will confirm the price of the products (including tax), the delivery costs and the date of delivery. no contract will exist between you and hedgehog until we have sent you the order confirmation email.
2.2. we will not debit your card unless we have the products in stock and they are ready to be dispatched. we may not accept your order if:
(a) a product you have ordered is out of stock;
(b) we are unable to obtain payment authorisation;
(c) we identify a product pricing or description error.
2.3. it is at hedgehog’s sole discretion to accept or reject your order at any time. we will email you if we are unable to accept your order explaining the reasons.
3.1. your order will be fulfilled by the delivery date set out in the order confirmation email.
3.2. all deliveries will require a signature at the delivery address (delivery address).
shipping to the uk
our standard delivery charge for the uk mainland is £5.95 and items will be dispatched within 3 to 5 days, although in some cases it may be sooner.
our next working day delivery charge is £9.50. orders must be placed by 12pm monday – thursday for delivery on the next working day. orders by 12pm friday will be dispatched by monday.
prices for delivery outside the uk mainland, including the scottish highlands, northern ireland, the isle of wight, channel islands, jersey, guernsey and the isle of man*, will be dependant on the size and weight of the items purchased. the shipping price will be automatically calculated at checkout. if the item is very small or light and you feel the shipping cost is too much, please contact us and we will try and find a cheaper alternative.
* next day delivery not available.
for international deliveries, the cost of postage will depend upon weight of the product. this will be calculated on your shopping basket. on large items the weight will be calculated based on its volumetric weight rather than its actual weight.
a customs surcharge of £21.75 per consignment applies to non-eu countries.
4. risk and title
4.1. the products will be your responsibility from the time they arrive and have been signed for at the delivery address.
4.2. ownership of the products will pass to you only when we receive full payment of all sums due in respect of the products, including delivery charges.
5.1. if you live within the european union, you may cancel your contract at any time within seven working days, beginning on the day after you received the products. in this case, in accordance with the distance selling regulations, if you cancel the whole of your order we will provide a full refund on the products, plus standard postage and packing on your order. please note that if you paid for next day delivery, we will unfortunately only be able to refund the cost of standard delivery. we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of the cancellation.
5.2. to cancel a contract you must inform us in writing. this can be done by emailing us at firstname.lastname@example.org.
5.3. you must return the products to us as soon as reasonably practical and at your own cost. you must return the products intact in the original packaging to us in an undamaged condition. please include the original packing slip and the completed returns form. please ensure that the outer packaging is secure and protective; preferably in the original mailing box in which the products arrived. products must be returned not later than 14 days after the day on which you informed us of your intent to return.
5.4. you may cancel the contract before the products are dispatched. however, if your order has already been dispatched please follow our returns procedure.
5.5 your right to return products does not apply to personalised products or products made to your particular specifications. these may only be returned if they are damaged or defective.
6. damaged products
6.1. if you wish to return a product to us which is damaged or defective, please contact us within five working days of delivery of the item. please contact us by email at email@example.com. for further details, please see our returns procedure.
6.2. upon receiving and processing the return, we will examine the returned products and will notify you of any refund which may be due to you. alternatively, we can issue a replacement if requested.
6.3. in the event of damage caused by shipping, the delivery company may require an inspection so please retain all packing materials.
7. refunds policy
7.1. if you wish to return a product for any reason other than those set out at paragraphs 5 and 6, you must contact us within 14 days of the date of dispatch stating the reason for the return. you must return the products to us at your own cost. for further details, please see the returns procedure.
7.2. if you are claiming a refund, we will examine the returned products and will notify you of any refund which may be due to you. we will not be able to refund you the costs of the original post and packaging. we will usually refund any money received from you using the same method original used by you to pay for your purchase.
7.3. if you wish to exchange a product, please note that products are subject to availability. we can only exchange a product for a different size, style and colour. the exchanged product will only be dispatched after the returned goods have been received by hedgehog and have undergone a quality control check.
7.4. we will not provide a refund or exchange on personalised products or self-assembly products which have been assembled or part-assembled unless they are damaged or faulty.
7.5. please note that there are various safety and hygiene considerations which prohibit us from being able to accept returns of certain products within our range.
8. returns procedure
8.1. please email us at firstname.lastname@example.org to advise us that you would like to make a return or exchange.
8.2. please specify in your subject heading whether you are claiming for a refund or exchange or whether you wish to cancel your contract as set out at paragraph 5 above.
8.3. we will send you an email in response confirming receipt of your email.
8.4. following receipt of our email, please download a copy of the returns form. this should be completed with as much detail as possible. if you would like to exchange an item, please state the desired item(s), together with its size, colour, etc.
8.5. securely wrap and package the product together with the original packing slip and the returns form. the package should then be sent to our head office address:
hedgehog round the world
3 pine mews
8.6. please ensure that any product returned to us is well packed. we suggest that you use the original packaging which the products arrived in. we recommend that you send all products via registered post and insured up to the value of the product when returning through the mail as unfortunately we cannot take responsibility for packages which we do not ship ourselves.
9.1. we only use the information we collect about you carefully, lawfully and in accordance with the data protection act 1998.
9.3. we may use your personal information to:
(a) recognise you as a customer when you log on;
(b) contact you to communicate status of orders;
(c) send you information on new collections and special offers;
(d) send statements and invoices to you, and collect payments from you.
9.4. we shall not pass your personal details onto any third party other than our couriers.
10. payment and security
10.1. we accept all major types of credit card (mastercard, solo, switch maestro, visa, visa electron & delta), but are currently unable to take amex.
10.2. we take utmost care to make our site as secure as possible. all credit card transactions on our site are processed using secure trading.
10.3. at hedgehog we do not hold any of your credit card details. however, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site..
10.4. hedgehog uses 3-d secure. 3-d secure is a credit and debit card authorisation program, implemented by visa and mastercard, to help reduce fraudulent purchases by verifying purchaser identity during online transactions.
11. pricing and product description
11.1 . all prices we use on our site are pounds sterling and include vat (if applicable). they do not include postage & packaging.
11.2. all products displayed on our site are available while stocks last. our site should indicate when a product is out of stock. if this does not happen for any reason, we will contact you by email within 24 hours of receiving your order to notify you when we anticipate that the product should be back in stock.
11.3 . hedgehog takes all steps to make the product descriptions, specifications and images as accurate as possible. however, hedgehog takes no responsibility for any variation in colour or sizing caused by the browser software you may be using to view our site.
12. additional payment information for overseas customers
the actual price charged to overseas customers will be subject to the exchange rate applied by the customers credit/debit card company.
we always welcome feedback from our customers. if you would like to send us any feedback or comments you can do so at email@example.com
14. copyright and trademark
all rights, including copyright, image rights and intellectual property rights, for our site are owned by or licensed to hedgehog.
our site, its content, these terms and conditions and any contract brought into being as a result of using this site are governed by and construed in accordance with english law and any disputes in relation to these matters are subject to the exclusive jurisdiction of the courts of england and wales.