terms & conditions
terms and conditions
this website is operated by hedgehogshop. throughout the site, the terms ‘we’, ‘us’ and ‘our’
refer to hedgehogshop. hedgehogshop offers this website, including all information, tools and
services available from this site to you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here. by visiting our site and/or purchasing something
from us, you engage in our ‘service’ and agree to be bound by the following terms and conditions
(‘terms of service’, ‘terms’), including those additional terms and conditions and policies
referenced herein and/or available by hyperlink. these terms of service apply to all users of the
site, including without limitation users who are browsers, vendors, customers, merchants,
and/or contributors of content.
please read these terms of service carefully before accessing or using our website. by
accessing or using any part of the site, you agree to be bound by these terms of service.
if you do not agree to all the terms and conditions of this agreement, then you may not
access the website or use any services. if these terms of service are considered an offer,
acceptance is expressly limited to these terms of service.
any new features or tools which are added to the current store shall also be subject to the
terms of service. you can review the most current version of the terms of service at any
time on this page. we reserve the right to update, change or replace any part of these
terms of service by posting updates and/or changes to our website. it is your responsibility
to check this page periodically for changes. your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.
our store is hosted on shopify inc. they provide us with the online e-commerce platform
that allows us to sell our products and services to you.
welcome to hedgehogshop.co.uk
hedgehog is the trading name of hedgehog round the world ltd., a registered limited liability
company whose registered office is at 3 pine mews, london, nw10 3ja.
when you buy any of the products (products) listed on hedgehogshop.co.uk (our site) you
will be entering a contract with hedgehog round the world ltd. this page sets out the terms
and conditions on which we supply any of the products listed on our site to you. please
read these terms and conditions carefully before ordering. we may from time to time need
to modify our terms and conditions. by ordering any of our products, you agree to be
bound by these terms and conditions.
hedgehog may terminate its agreement with you if you fail to observe these terms and
conditions and/or refuse or restrict further access to this site.
1. your status
1.1. you must be the holder of a valid credit/debit card and provide accurate personal
information required to register as a customer. if your personal information changes please
let us know by emailing us at email@example.com.
1.2. by placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) the products are for your own private use and not for resale elsewhere; (c) you have
sufficient funds or credit available to pay for the products;
(d) you are the named cardholder.
1.3. you warrant that any password that you use to access your customer account with us
must not be shared with any other person and it is your sole responsibility to keep it
secure. we will not be responsible for any failure by you to keep password details secure.
you will remain liable for any unauthorised use of your account unless you are able to
demonstrate that you have kept your personal information and password secure.
2. the contract between us
2.1. after placing an order, we will send you an email to the email address supplied to us
upon registration to acknowledge that we have received your order. please note that this
does not mean that your offer has been accepted. your offer constitutes an offer to us to
buy a product. all orders are subject to acceptance by us and we will confirm acceptance
of your order when the products you have ordered are ready to be dispatched (order
confirmation email). the order confirmation email will confirm the price of the products and
the delivery costs. no contract will exist between you and hedgehog until we have
sent you the order confirmation email.
2.2. we will not debit your card unless we have the products in stock and they are ready to
be dispatched. we may not accept your order if:
(a) a product you have ordered is out of stock;
(b) we are unable to obtain payment authorisation;
(c) we identify a product pricing or description error.
2.3. it is at hedgehog’s sole discretion to accept or reject your order at any time. we will
email you if we are unable to accept your order explaining the reasons.
3.1. your order will be fulfilled by the delivery date set out in the fulfilment email.
3.2. most deliveries will require a signature at the delivery address (delivery address).
3.3 shipping rates will vary from time to time, please see ‘delivery & returns’ for details.
4. risk and title
4.1. the products will be your responsibility from the time they arrive and have been signed
for at the delivery address.
4.2. ownership of the products will pass to you only when we receive full payment of all
sums due in respect of the products, including delivery charges.
5.1. you may cancel your contract at any time within seven working days, beginning on the day
after you received the products. in this case, in accordance with the distance selling regulations,
if you cancel the whole of your order we will provide a full refund on the products, plus standard
postage provided that the order hasn’t been shipped. we will process the refund
due to you as soon as possible and, in any case, within 30 days of the day on which you gave us
notice of the cancellation.
5.2. to cancel a contract you must inform us in writing. this can be done by
emailing us at firstname.lastname@example.org.
5.3. you must return the products to us as soon as reasonably practical and at your own
cost. you must return the products intact in the original packaging to us in an undamaged
condition. please include the original packing slip and the completed returns form. please
ensure that the outer packaging is secure and protective; preferably in the original mailing
box in which the products arrived. products must be returned not later than 14 days after
the day on which you informed us of your intent to return.
5.4. you may cancel the contract before the products are dispatched. however, if your
order has already been dispatched please follow our returns procedure.
5.5 your right to return products does not apply to personalised products or products made
to your particular specifications. these may only be returned if they are damaged or
6. damaged products
6.1. if you wish to return a product to us which is damaged or defective, please contact us
within five working days of delivery of the item. please contact us by email at
email@example.com. for further details, please see our returns procedure.
6.2. upon receiving and processing the return, we will examine the returned products and
will notify you of any refund which may be due to you. alternatively, we can issue a
replacement if requested.
6.3. in the event of damage caused by shipping, the delivery company may require an
inspection so please retain all packing materials.
7. refunds policy
7.1. if you wish to return a product for any reason other than those set out at paragraphs 5
and 6, you must contact us within 14 days of the date of dispatch stating the reason for the
return. you must return the products to us at your own cost. for further details, please see
the returns procedure.
7.2. if you are claiming a refund, we will examine the returned products and will notify you
of any refund which may be due to you. we will not be able to refund you the costs of the
original post and packaging. we will usually refund any money received from you using the
same method original used by you to pay for your purchase.
7.3. if you wish to exchange a product, please note that products are subject to availability.
we can only exchange a product for a different size, style and colour. the exchanged
product will only be dispatched after the returned goods have been received by hedgehog
and have undergone a quality control check.
7.4. we will not provide a refund or exchange on personalised products or self-assembly
products which have been assembled or part-assembled unless they are damaged or
7.5. please note that there are various safety and hygiene considerations which prohibit us
from being able to accept returns of certain products within our range.
8. returns procedure
8.1. please email us at firstname.lastname@example.org to advise us that you would like to
make a return or exchange.
8.2. please specify in your subject heading whether you are claiming for a refund or
exchange or whether you wish to cancel your contract as set out at paragraph 5 above.
8.3. we will send you an email in response confirming receipt of your email.
8.4. following receipt of our email, please download a copy of the returns form. this should
be completed with as much detail as possible. if you would like to exchange an item,
please state the desired item(s), together with its size, colour, etc.
8.5. securely wrap and package the product together with the original packing slip and the
returns form. the package should then be sent to our head office address:
hedgehog round the world
3 pine mews
8.6. please ensure that any product returned to us is well packed. we suggest that you use
the original packaging which the products arrived in. we recommend that you send all
products via registered post and insured up to the value of the product when returning
through the mail as unfortunately we cannot take responsibility for packages that we do
not ship ourselves.
9.1. we only use the information we collect about you carefully, lawfully and in accordance
with the data protection act 1998.
9.2. when purchasing goods from our site we ask you to provide details such as name,
address, email address and contact telephone number. personal information submitted to
with our site you agree to us using your details for these purposes.
9.3. we may use your personal information to:
(a) recognise you as a customer when you log on;
(b) contact you to communicate status of orders;
(c) send you information on new collections and special offers;
(d) send statements and invoices to you, and collect payments from you.
9.4. we shall not pass your personal details onto any third party other than our couriers.
10. payment and security
10.1. we accept all major types of credit card (visa, mastercard, american express, maestro)
and also shop pay, apple pay and google pay.
10.2. we take utmost care to make our site as secure as possible. all credit card
transactions on our site are processed using secure trading.
10.3. at hedgehog we do not hold any of your credit card details. however, we cannot be
held liable for any loss you may suffer if a third party procures unauthorised access to any
data you provide when accessing or ordering from our site.
10.4. hedgehog uses 3-d secure. 3-d secure is a credit and debit card authorisation
program, implemented by visa and mastercard, to help reduce fraudulent purchases by
verifying purchaser identity during online transactions.
11. pricing and product description
11.1. all prices we use on our site are pounds sterling and include vat (if applicable). they
do not include postage & packaging.
11.2. all products displayed on our site are available while stocks last. our site should
indicate when a product is out of stock. if this does not happen for any reason, we will
contact you by email within 24 hours of receiving your order to notify you when we
anticipate that the product should be back in stock.
11.3. hedgehog takes all steps to make the product descriptions, specifications and
images as accurate as possible. however, hedgehog takes no responsibility for any
variation in colour or sizing caused by the browser software you may be using to view our
12. additional payment information for overseas customers
the actual price charged to overseas customers will be subject to the exchange rate
applied by the customers credit/debit card company.
we always welcome feedback from our customers. if you would like to send us any
feedback or comments you can do so at email@example.com
14. copyright and trademark
all rights, including copyright, image rights and intellectual property rights, for our site are
owned by or licensed to hedgehog.
our site, its content, these terms and conditions and any contract brought into being as a
result of using this site are governed by and construed in accordance with english law and
any disputes in relation to these matters are subject to the exclusive jurisdiction of the
courts of england and wales.