shipping policy
delivery
we aim to dispatch orders within 2-3 days. often it’s sooner.
most deliveries will require a signature at the delivery.
please note that delivery costs can vary when delivering internationally or to the far reaches of the united kingdom.
if we have to charge more for delivery we will contact you before your order is dispatched if further shipping costs are required.
delivery charges are calculated automatically so if you feel the delivery quoted at checkout is too high please feel free to
contact us before placing the order and we can look into it.
international shipping
import duties
please note that the customer is responsible for any customs or import duties when the package reaches its country of destination.
we cannot predict and have no control of these costs. since 1 january 2021 this also applies to the eu.
rates
uk mainland (england and wales and scottish mainland, excluding highlands and islands)
large letter £3
small - up to 2kg £4.50
medium £6
standard £8
large £15
extra large £21
xx large £25
uk highlands and islands (including n. ireland, isle of man, channel islands, scottish islands and highlands,
guernsey, jersey, isle of wight)
large letter £3
small - up to 2kg £4.50
medium £8
standard £17
large £22
extra large £31
europe | eu
the uk has left the eu and regulations changed on 1 January 2021.
please note that we ship ddu (delivery duty unpaid). this means that the buyer is responsible for any local import duty, taxes or charges.
please contact the relevant authority in the country of receipt before placing an order.
zone 1
[austria, belgium, germany, luxembourg, the netherlands]
small europe zone 1 £14.95
medium europe zone 1 £19
large europe zone 1 £39
zone 2
[czech republic, france (excluding corsica), hungary, italy (excluding san marino, sardinia and sicily), monaco, slovak republic,
slovenia, spain (excluding the balearics)]
small europe zone 2 £14.95
medium europe zone 2 £22.00
large europe zone 2 £42
zone 3
[croatia, denmark, finland, corsica, san marino (italy), lietchenstein, poland, portugal, sweden, switzerland]
small europe zone 3 £14.95
medium europe zone 3 £33
large europe zone 3 £53
zone 4
[balearics (spain), bulgaria, greece, sardinia, sicily, norway, romania]
small europe zone 4 £14.95
medium europe zone 4 £83.50
large europe zone 4 £103.50
zone 5
[andorra, bosnia and herzegovina, estonia, gibraltar, lithuania, latvia]
small europe zone 4 £14.95
medium europe zone 4 £83.50
large europe zone 4 £103.50
rest of world
we ask for customer approval on a shipping quote, based on destination, service, package size and actual weight.
please email us with your shopping requirements and postal code and we shall email you a shipping estimate and a
payment link for your order. please check your spam folder if you are expecting an email from us.
a customs surcharge of £21.75 per consignment applies to non-eu countries.
refused parcels from abroad
if you refuse your parcel and it is returned to us, a restocking fee of £15 will be deducted from the return.